:root{
  --c-blue:#075a94;--c-navy:#082f52;--c-bg:#f3f8fc;--c-white:#fff;--c-line:#dce7ee;
  --c-text:#16344f;--c-muted:#6a8194;--c-green:#238b52;--c-orange:#f3a300;--c-red:#d9363e
}
*{box-sizing:border-box}
body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;color:var(--c-text)}
a{text-decoration:none;color:inherit}

.cliente-app{min-height:100vh;background:var(--c-bg);padding-left:270px}
.cliente-sidebar{position:fixed;inset:0 auto 0 0;width:270px;padding:22px 16px;background:linear-gradient(180deg,#07375e,#07598f 62%,#064a78);color:#fff;display:flex;flex-direction:column;z-index:60}
.cliente-brand{display:block;padding:0 6px 16px}.cliente-brand img{width:100%;height:90px;object-fit:contain;object-position:left center;filter:brightness(0) invert(1)}
.cliente-company-box{padding:13px 14px;margin-bottom:14px;border-radius:11px;background:rgba(255,255,255,.09)}
.cliente-company-box small,.cliente-company-box strong{display:block}.cliente-company-box small{font-size:9px;letter-spacing:.13em;color:#b9d8e8}.cliente-company-box strong{margin-top:4px;font-size:13px}
.cliente-nav{display:flex;flex-direction:column;gap:6px}.cliente-nav a{padding:13px 14px;border-radius:10px;color:#edf7fd;font-weight:700;font-size:14px;display:flex;gap:11px;align-items:center}.cliente-nav a.active{background:linear-gradient(135deg,#0b7ddb,#0b68bd);box-shadow:0 8px 20px rgba(0,48,96,.22)}.cliente-nav a:hover{background:rgba(255,255,255,.08)}
.cliente-nav-label{margin:18px 14px 5px;font-size:10px;letter-spacing:.14em;color:#b8d6e7;font-weight:800}
.cliente-sidebar-bottom{margin-top:auto;border-top:1px solid rgba(255,255,255,.15);padding-top:15px}
.cliente-user-card{display:grid;grid-template-columns:42px 1fr;gap:10px;align-items:center;padding:0 8px}.cliente-avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:rgba(255,255,255,.20);font-weight:900}.cliente-user-card strong,.cliente-user-card small{display:block}.cliente-user-card small{margin-top:2px;color:#c4deeb;font-size:10px;overflow:hidden;text-overflow:ellipsis}
.cliente-sair{display:block;padding:14px 8px;margin-top:5px;font-size:13px}.cliente-app-note{padding:14px 8px 0;border-top:1px solid rgba(255,255,255,.12);display:flex;flex-direction:column;gap:3px}.cliente-app-note strong{font-size:11px}.cliente-app-note span{font-size:9px;color:#c4deeb}

.cliente-content{min-height:100vh}
.cliente-topbar{height:72px;display:flex;align-items:center;gap:18px;padding:0 28px;background:#fff;border-bottom:1px solid var(--c-line);position:sticky;top:0;z-index:40}
.cliente-menu-btn{border:0;background:transparent;color:#215a83;font-size:24px;cursor:pointer}
.cliente-search{width:min(460px,48vw);height:42px;display:flex;align-items:center;gap:9px;padding:0 13px;border:1px solid var(--c-line);border-radius:9px;background:#f8fbfd}.cliente-search input{border:0;background:transparent;outline:0;width:100%;padding:0}
.cliente-top-profile{margin-left:auto;text-align:right}.cliente-top-profile strong,.cliente-top-profile small{display:block}.cliente-top-profile small{color:var(--c-muted);font-size:10px}
.cliente-main{width:min(1180px,94%);margin:auto;padding:30px 0 42px}
.cliente-footer{min-height:86px;padding:20px max(3%,calc((100% - 1180px)/2));background:#fff;border-top:1px solid var(--c-line);display:flex;align-items:center;justify-content:space-between;color:var(--c-muted)}.cliente-footer strong,.cliente-footer span,.cliente-footer small{display:block}.cliente-footer strong{color:var(--c-blue)}

.cliente-page-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:22px}.cliente-page-head h1{margin:2px 0 5px;font-size:34px;letter-spacing:-.03em}.cliente-page-head p{margin:0;color:var(--c-muted)}.cliente-kicker{font-size:10px;font-weight:900;letter-spacing:.15em;color:#4c7c9d}
.cliente-btn-primary,.cliente-btn-light{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:0 16px;border-radius:9px;font-weight:800;border:0;cursor:pointer}.cliente-btn-primary{background:linear-gradient(135deg,#0872c8,#075aa0);color:#fff}.cliente-btn-light{background:#eef4f8;color:#17476d;border:1px solid #d9e4eb}.cliente-btn-inline{white-space:nowrap}
.cliente-await-banner{display:grid;grid-template-columns:54px 1fr auto;gap:14px;align-items:center;padding:15px 18px;margin-bottom:16px;border:1px solid #ffd89c;border-radius:12px;background:#fff9eb}.cliente-await-banner>strong{width:48px;height:48px;display:grid;place-items:center;border-radius:50%;background:#f3a300;color:#fff;font-size:22px}.cliente-await-banner b,.cliente-await-banner span{display:block}.cliente-await-banner span{margin-top:3px;color:#806d46;font-size:11px}.cliente-await-banner a{color:#a56d00;font-weight:800;font-size:12px}

.cliente-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:16px}.cliente-stat{min-height:128px;padding:18px;border:1px solid var(--c-line);border-radius:12px;background:#fff;box-shadow:0 8px 22px rgba(24,72,104,.035)}.cliente-stat span,.cliente-stat strong,.cliente-stat small{display:block}.cliente-stat span{font-weight:800}.cliente-stat strong{font-size:34px;margin:6px 0 4px}.cliente-stat small{color:var(--c-muted)}.cliente-stat.open{border-color:#c8e3f5;background:linear-gradient(135deg,#fff,#f5fbff)}.cliente-stat.progress{border-color:#f2dda9;background:linear-gradient(135deg,#fff,#fffaf0)}.cliente-stat.wait{border-color:#f3d0bd;background:linear-gradient(135deg,#fff,#fff8f4)}.cliente-stat.done{border-color:#cfe7d8;background:linear-gradient(135deg,#fff,#f5fbf8)}

.cliente-dashboard-grid{display:grid;grid-template-columns:1fr 330px;gap:14px}.cliente-panel{border:1px solid var(--c-line);border-radius:12px;background:#fff;box-shadow:0 8px 22px rgba(24,72,104,.035);padding:18px}.cliente-panel-head{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:14px}.cliente-panel-head h2,.cliente-panel-head p{margin:0}.cliente-panel-head h2{font-size:20px}.cliente-panel-head p{margin-top:3px;color:var(--c-muted);font-size:11px}.cliente-panel-head>a{color:var(--c-blue);font-weight:800;font-size:11px}
.cliente-table-wrap{overflow:auto}.cliente-table{width:100%;border-collapse:collapse}.cliente-table th,.cliente-table td{padding:11px 10px;border-bottom:1px solid #edf2f5;text-align:left;font-size:11px}.cliente-table th{background:#f7f9fb;color:#48647a;text-transform:uppercase;font-size:9px}.cliente-ticket-id{font-weight:900;color:var(--c-blue);white-space:nowrap}
.cliente-badge,.cliente-priority{display:inline-block;padding:5px 8px;border-radius:999px;font-size:9px;font-weight:900}.cliente-badge.aberta{background:#e8f3ff;color:#0861ac}.cliente-badge.em_atendimento{background:#fff0ce;color:#8a5900}.cliente-badge.aguardando_solicitante,.cliente-badge.aguardando_terceiro{background:#fff0e5;color:#a6531a}.cliente-badge.resolvida,.cliente-badge.encerrada{background:#e6f6ec;color:#1e7b49}.cliente-priority.urgente{background:#fee1e0;color:#ab2e28}.cliente-priority.alta{background:#fff0d7;color:#9b5f00}.cliente-priority.normal{background:#eaf3fb;color:#335d7a}.cliente-priority.baixa{background:#eef3f6;color:#687985}
.cliente-empty{padding:28px;text-align:center;color:#8295a4}

.cliente-activity-list{display:flex;flex-direction:column}.cliente-activity-item{display:grid;grid-template-columns:30px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid #edf2f5}.cliente-activity-item:last-child{border-bottom:0}.cliente-activity-icon{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:#e9f3fb;color:#1672b8;font-size:9px}.cliente-activity-item strong,.cliente-activity-item span,.cliente-activity-item small{display:block}.cliente-activity-item strong{font-size:11px}.cliente-activity-item span{margin-top:2px;color:#607a8d;font-size:10px;line-height:1.4}.cliente-activity-item small{margin-top:3px;color:#96a5b0;font-size:9px}

.cliente-filters{display:grid;grid-template-columns:2fr 1fr 1fr auto auto;gap:10px;margin-bottom:16px}.cliente-filters input,.cliente-filters select,.cliente-field input,.cliente-field select,.cliente-field textarea{width:100%;padding:12px;border:1px solid #ccd9e2;border-radius:9px;background:#fff;font:inherit}.cliente-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.cliente-field{display:flex;flex-direction:column;gap:6px}.cliente-field.full{grid-column:1/-1}.cliente-field textarea{min-height:170px;resize:vertical}.cliente-ticket-help{padding:14px;border-radius:10px;background:#eef7fd;color:#41657e;display:flex;flex-direction:column;gap:3px}.cliente-form-actions{display:flex;gap:10px}

.cliente-ticket-layout{display:grid;grid-template-columns:.9fr 1.1fr;gap:14px}.cliente-ticket-summary{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.cliente-ticket-summary>div{padding:14px;border:1px solid #e3ebf0;border-radius:10px;background:#f9fbfc}.cliente-ticket-summary span,.cliente-ticket-summary strong{display:block}.cliente-ticket-summary>div>span{font-size:9px;color:#7890a1;text-transform:uppercase}.cliente-ticket-summary>div>strong{margin-top:5px}.cliente-ticket-description{margin-top:16px}.cliente-ticket-description h3{margin:0 0 8px}.cliente-ticket-description p{line-height:1.65;color:#465f72}.cliente-ticket-description small{color:#71889a}
.cliente-timeline{position:relative;padding-left:12px}.cliente-timeline-item{position:relative;padding:0 0 14px 24px}.cliente-timeline-item::before{content:"";position:absolute;left:6px;top:15px;bottom:-5px;width:1px;background:#dce7ee}.cliente-timeline-item:last-child::before{display:none}.cliente-timeline-dot{position:absolute;left:0;top:8px;width:13px;height:13px;border-radius:50%;background:#0b75bd;border:3px solid #e7f4fb}.cliente-timeline-item.from-client .cliente-timeline-dot{background:#ef9b00;border-color:#fff1d2}.cliente-timeline-card{padding:12px 13px;border:1px solid #e1e9ee;border-radius:10px;background:#fbfdfe}.cliente-timeline-item.from-client .cliente-timeline-card{background:#fffaf0;border-color:#f3e0b3}.cliente-timeline-meta{display:flex;justify-content:space-between;gap:10px;margin-bottom:5px}.cliente-timeline-meta strong{font-size:11px}.cliente-timeline-meta span{color:#8999a6;font-size:9px}.cliente-timeline-card>b{font-size:11px}.cliente-timeline-card p{margin:5px 0 0;color:#5b7386;font-size:10px;line-height:1.5}.cliente-response-form{display:flex;flex-direction:column;gap:8px;margin-top:14px;padding-top:14px;border-top:1px solid #e7eef2}.cliente-response-form textarea{min-height:110px;padding:12px;border:1px solid #ccd9e2;border-radius:9px;resize:vertical}

.cliente-company-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.cliente-company-grid>div{padding:15px;border:1px solid #e0e9ee;border-radius:10px;background:#fafcfd}.cliente-company-grid>div.full{grid-column:1/-1}.cliente-company-grid span,.cliente-company-grid strong{display:block}.cliente-company-grid span{color:#8093a1;font-size:9px;text-transform:uppercase}.cliente-company-grid strong{margin-top:5px}

.cliente-alert,.cliente-success{padding:13px 14px;border-radius:9px;margin-bottom:14px}.cliente-alert{background:#fee7e5;color:#97261f;border:1px solid #ffd0cc}.cliente-success{background:#e7f7ee;color:#17673e;border:1px solid #c9ead8}

.cliente-login-page{min-height:100vh;background:#eef4f8}.cliente-login-wrap{min-height:100vh;display:grid;grid-template-columns:1.08fr .92fr}.cliente-login-brand{display:flex;flex-direction:column;justify-content:space-between;padding:52px 58px 34px;background:linear-gradient(145deg,#07385f,#0a6da7);color:#fff}.cliente-login-brand img{width:min(480px,82%);height:auto;filter:brightness(0) invert(1)}.cliente-login-line{width:78px;height:4px;background:#27b4ef;border-radius:999px;margin-bottom:22px}.cliente-login-brand h1{margin:0 0 18px;font-size:62px;letter-spacing:-.04em}.cliente-login-brand p{max-width:650px;font-size:19px;line-height:1.65;color:#e5f5fb}.cliente-login-benefits{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:38px}.cliente-login-benefits>div{padding:16px;border:1px solid rgba(255,255,255,.16);border-radius:10px;background:rgba(255,255,255,.06)}.cliente-login-benefits strong,.cliente-login-benefits span{display:block}.cliente-login-benefits strong{font-size:18px}.cliente-login-benefits span{margin-top:4px;color:#cde5f1;font-size:10px}
.cliente-login-panel{display:flex;align-items:center;justify-content:center;padding:42px;background:linear-gradient(145deg,#fafcfd,#edf4f8)}.cliente-login-card{width:min(470px,100%);padding:34px;border:1px solid #d6e2e9;border-radius:20px;background:#fff;box-shadow:0 22px 60px rgba(15,55,85,.09)}.cliente-login-heading{margin-bottom:20px}.cliente-login-kicker{font-size:10px;font-weight:900;letter-spacing:.14em;color:#4e7897}.cliente-login-heading h2{margin:5px 0 6px;font-size:34px}.cliente-login-heading p{margin:0;color:#6c8294}.cliente-login-card label{display:block;margin:13px 0 6px;font-weight:800;font-size:13px}.cliente-input-box{position:relative}.cliente-input-box>span{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:#416b87}.cliente-input-box input{width:100%;height:52px;padding:12px 44px;border:1px solid #cbd8e1;border-radius:10px}.cliente-input-box button{position:absolute;right:8px;top:50%;transform:translateY(-50%);border:0;background:transparent;cursor:pointer}.cliente-login-card>.cliente-btn-primary,.cliente-login-card>.cliente-btn-light{width:100%;margin-top:12px}.cliente-login-support{margin-top:22px;padding-top:16px;border-top:1px solid #e3ebf0}.cliente-login-support strong,.cliente-login-support span{display:block}.cliente-login-support strong{font-size:12px}.cliente-login-support span{margin-top:3px;color:#7b8f9e;font-size:10px}

@media(max-width:1100px){.cliente-stats{grid-template-columns:repeat(2,1fr)}.cliente-dashboard-grid,.cliente-ticket-layout{grid-template-columns:1fr}.cliente-login-wrap{grid-template-columns:1fr 1fr}}
@media(max-width:850px){.cliente-app{padding-left:0}.cliente-sidebar{transform:translateX(-105%);transition:.2s ease}.cliente-menu-open .cliente-sidebar{transform:translateX(0)}.cliente-topbar{padding:0 16px}.cliente-top-profile{display:none}.cliente-search{width:100%}.cliente-login-wrap{display:block}.cliente-login-brand{padding:28px 24px 34px}.cliente-login-brand h1{font-size:44px}.cliente-login-benefits{display:none}.cliente-login-panel{padding:28px 18px}.cliente-filters{grid-template-columns:1fr 1fr}.cliente-company-grid,.cliente-form-grid{grid-template-columns:1fr}.cliente-field.full,.cliente-company-grid>div.full{grid-column:auto}}
@media(max-width:560px){.cliente-stats{grid-template-columns:1fr}.cliente-page-head{align-items:flex-start;flex-direction:column}.cliente-filters{grid-template-columns:1fr}.cliente-await-banner{grid-template-columns:48px 1fr}.cliente-await-banner a{grid-column:1/-1}.cliente-ticket-summary{grid-template-columns:1fr}.cliente-login-card{padding:26px 22px}}

/* V2.5 - anexos e dados técnicos */
.cliente-files-v25{display:flex;flex-wrap:wrap;gap:8px}.cliente-files-v25 a{padding:8px 10px;border:1px solid #d7e4ec;border-radius:8px;background:#f8fbfd;color:#075a94;font-weight:700;font-size:11px}
.cliente-upload-v25{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:12px}.cliente-upload-v25 input[type=file]{max-width:100%}